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To the devoted members of Neighbors FCU - Monday, March 31, 2014

Over the course of the last week, we have experienced significant challenges with our computer systems. I want to assure you that these challenges are being addressed diligently by our internal Information Systems staff as well as our technology partners. However, we understand that due to the unusually high down time that we have experienced, you as a member may have been inconvenienced. As financial matters are being conducted more and more often via mobile and online channels, we know that you expect our systems to be available at all times. For this inconvenience, we at Neighbors FCU, respectfully apologize for failing to meet your expectations. The nature of our challenges has been of an internal nature. We have not experienced any outside interference nor have our data sources been breached. As of this morning we have made the necessary changes that will provide the stability and availability to our systems that you expect. We will continue to closely monitor these changes to insure that we have accomplished the intended effect of stabilizing our systems. Thank you for your patience during this time and thanks for supporting Neighbors FCU.

Respectfully,

Steve E. Webb Jr.

Chief Operations Officer


 

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