Under general supervision and in accordance
with established policies and procedures, provides a variety of service
functions directly to the members in person or by mail. Process deposits,
transfers, withdrawals, loan payments, Visa cash advances, gift cards, money
orders, certified and travelers checks. Responsible for balancing each day's
transactions and verifying cash totals. Maintain a working knowledge of credit
union products and services. Support a sales and service culture.
1. Represent the credit union
to members in a courteous, professional manner.
2. Provide prompt, efficient
and accurate service in processing transactions.
3. Maintain knowledge of all
credit union services to support cross-selling to all
4. Receive members in person
or by phone, determine nature of business, handle request(s), or
refer to appropriate department.
5. Provide routine
information in person or by phone, concerning credit union services or
6. Process member
7. Process Visa cash
8. Prepare and disburse money
orders, gift cards, travelers checks, and official checks.
9. Follow procedure for
allowing members into their safety deposit boxes.
other duties and responsibilities as required or assigned.
KNOWLEDGE, SKILLS AND
to read and write.
to count and deal with numbers and details effectively.
to effectively and efficiently communicate orally, in writing, and by
to effectively deal with members (friendliness, tact and diplomacy).
to work effectively with people.
Exceptional interpersonal and communication skills.
to adapt well to a fast- paced and changing environment.
to work well with a team or alone.
- Excellent customer service
- Strong sales and service
to learn, apply and communicate knowledge of teller department policies and
to learn, apply knowledge and communicate credit union products and
to input and retrieve data from computer.
to discern currency and coin.
to use a calculator and cash dispenser.
to use and learn office machines (i.e., copier, fax, terminals).
High School diploma or equivalent required;
college degree or some college coursework completed preferred. At least one year
of cash handling experience required; at least three years prior experience in a
financial institution preferred.
Hours: Monday-Friday 8:00 - 5 PM, 9-12 Saturdays
AVP, Branch Manager
Qualified candidates may apply by clicking the link below: