Coming Soon | Neighbors Federal Credit Union

Coming Soon

We are excited to announce the launch of our updated Online and Mobile Banking Platforms on Wednesday, August 12.

Notice

We are upgrading our mobile and online banking platforms to better serve you. Due to this, our mobile and online banking will be unavailable Monday, August 10 – Wednesday, August 12. If you need assistance, please contact us at 225-819-2178 or via Chat on our website.

We apologize for any inconvenience this may cause and appreciate your patience. Every effort will be made to have the services back online as soon as possible.

What to Expect

New Features

  • Access to Secure Forms for requests including Travel Notifications
  • Ability to register for Online Banking from Mobile Banking app

Improved Features

  • User-friendly interface
  • Text alerts
  • Additional alert options
  • 18-month Transaction History
  • User Activity Log
  • Mortgage Balance featured in Account Summary
  • Ability to combine Personal and Commercial Online Banking profiles
  • External Transfer improvements including transfers from member
    Savings Accounts
  • Order checks

What to Do

If you are already enrolled in Online Banking or have downloaded the Mobile Banking app, you may be required to complete a few additional steps upon your first login following the update:

  1. Enter your current online banking credentials
  2. Enter a new password (it can be the same password)
  3. Verify your Date of Birth & Last 4 digits of your Social Security Number
  4. Select a verification method, either by text message or telephone call
  5. Enter the verification code provided
  6. Select and answer your security questions

Getting Started

If you have not yet enrolled in Online Banking, click here.

If you have not yet downloaded our Mobile Banking app, select the following link:

Frequently Asked Questions

Did my User ID change?

No, your User ID will remain the same.

What is my temporary password if I have not logged into the new system?

You will use the same password you use today.

Will my currently scheduled bill payments be made?

Yes, your scheduled bill payments will continue to be made.

Will I need to re-set up my automatic transfers?

No, scheduled transfers will remain the same.

Will my bill pay merchants be available in the upgraded system?

Yes, all bill pay merchants will be in the upgraded system.

Why are you changing online banking?

Neighbors FCU is upgrading online banking for a more efficient, user-friendly, effective system that keeps up with today’s ever-changing technological banking landscape.

How do I add an account that I do not see? How long does the process to add an account take?

New accounts can take up to 24 hours to appear in Online Banking. If the account has not appeared in 24 hours, please contact member services via the secured message portal or by phone at 225-819-2178.

How do I change my sign-on ID?
  • Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
  • Select Profile, Profile Updates, and then Change User ID.
    • Note: You may be prompted to verify your identity using a confirmation code that you choose to receive via either text or phone call. Once, you enter and submit your confirmation code, you will be directed to the Change User ID page.
  • Enter and confirm your New User ID.
    • Your User ID must be between 8 – 26 characters and must include both letters and numbers. User IDs are not case sensitive.
  • Select Update.
How do I change my password?
  • Forgot your password? Click on the Forgot Password link on the login page and enter your information. It’s that easy and secure.
  • Want to change your password? Once logged in to your Mobile or Online banking account, click the Profile menu, then select the Profile Updates menu, then click the Change Password link to quickly and safely change your password.
What do I do if I don’t know my password?
  • Click the Forgot Password link located on the Neighbors FCU online banking login page.
  • Enter your User ID, Last 4 of SSN, and Date of Birth in mm/dd/yyyy format.
  • You will be prompted to select how you would like to receive your identity verification confirmation code, by either text or phone call.
    • If you do not have access to any of the listed phone numbers, please contact Member Services at 225-819-2178.
  • Once you enter and submit your confirmation code, you will be prompted to create a new password.
    • Your password must be between 8 and 32 characters and contain all of the following:
      • A lowercase letter (a-z)
      • An uppercase letter (A-Z)
      • A digit (0-9)
      • A special character (~!@#$%^&*()[]{}<>_+-=/|:;,.'"?).
How current is my account information?

Your account information is updated in real-time.

How do I change my Account Nickname?
  • Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
  • Click on the Account Nickname
  • In the Account Details box on the right, click the Change link under Account Nickname.
  • Enter a new nickname
  • Click Save
How do I set up Account Alerts?
  • Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
  • Select Profile and then select Alerts.
  • Choose the Alert type you would like to set up and follow the prompts.
Note: There is no limit to the number of alerts a user may set up.
What type of alerts do you offer?
  • Neighbors FCU offers 10 basic types of Alerts in Online Banking. Each alert type has a variety of options available.
    • User Subscription
    • Reminders
    • Balance
    • Check Clearings
    • Daily Balances
    • Loan Due
    • Maturity
    • Transactions
    • Debit Card
    • Secure Messages
Note: There is no limit to the number of alerts a user may set up.
Will these alerts provide real-time updates?

Alerts are generated every 15 minutes.

Can I transfer money to another bank?

Yes, Neighbors Federal Credit Union offers a variety of ways to transfer money to and from your accounts. Log on to your Mobile or Online Banking account, select Transfer Funds, then click External Accounts. Once you have verified your email address, you may enter your account information for other institutions and start transferring! You can also use Send Money with Zelle® service to make transfers outside of Neighbors. Both options will allow you to transfer your money safely and securely.

Can I transfer money to an Inactive account?

No, you will not be able to transfer money to an inactive account in online banking. Please send a secure email via Online Banking, contact member services at 225-819-2178 or visit a branch.

How do I change my address in Online Banking?
  • Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
  • Select Profile, Profile Updates, and then Change Address & Phone.
    • Note: You may be prompted to verify your identity using a confirmation code that you choose to receive via either text or phone call. Once, you enter and submit your confirmation code, you will be directed to the Change Address & Phone page.
  • Enter your changes and click Update.
Why can’t I access my Neighbors Online Banking account?

There may be several reasons why you are unable to access your online banking. If you need assistance, please call us at 225-819-2178.

How far back can I view transaction history?

You can view up to 18 months of transaction history.

How can I be sure I’m the only one accessing my account?

We have security measures in place that check multiple factors and patterns to determine the person logging in is you. With the upgraded system, you will also be able to view your login activity.

When are my emails answered?

Emails will be answered by the end of the next business day.

What services are available within Online Banking?

You can pay bills, make transfers, receive account alerts, and much more!

How can I become familiar with online banking? Is there a demo available like we have now?

We do not have demos at this time. Demos will be available to our members by 9/4/2020.

What browsers are supported?

Neighbors FCU’s online banking supports the latest versions of the following browsers:

  • Internet Explorer
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Mojave
  • High Sierra
Can I access my business account through my personal Online Banking?

Yes, you have the ability to access your business accounts through your personal online banking. To request access to your business accounts, please contact member services at 225-819-2178.

What time do scheduled transfers occur?

They occur daily (including weekends and holidays) at 5:30 p.m.

Where do I go to access statements?
  • Log into your Online Banking via a web browser
  • Select Accounts, then select eStatements
How do I cancel my online banking?

Please contact Neighbors Federal Credit Union to perform this request. You can call us at 225-819-2178 or 866-819-2178. You can also send a secure email through online banking.

Why does the system no longer recognize my sign-on ID?

Your User ID remained the same. If you are having issues logging in, please call us at 225-819-2178 or 866-819-2178.

What if Neighbors Online Banking goes down? Will my payments or scheduled transfers be made?

If Neighbors Online Banking system goes down, it will still attempt to process your payments and scheduled transfers. However, if the payment or transfer is not successful, you will receive an email that it has failed. If you receive an email that your payment or transfer has failed, please log into online banking and initiate a single transfer to cover for the one that failed.

For Quicken/Quickbooks Users

Quicken for Windows Upgrade Instructions / Express Web Connect

Introduction

As Neighbors FCU completes its online banking upgrade, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

To complete these instructions, you will need your login credentials for online banking.

Express Web Connect uses the same User ID and Password as Neighbors FCU online banking website.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This upgrade should take 15–30 minutes.

Thank you for making these important changes!

Documentation and Procedures

Step 1: Upgrade Preparation

  1. Backup your data file. For instructions to back up your data file, choose Help menu > Quicken Help. Search for Backup Data File and follow the instructions.
  2. Download the latest Quicken Update. For instructions to download an update, choose Help menu > Quicken Help. Search for Update Software and follow the instructions.

Step 1: Optional task - Complete a final download before 8/10/2020

  1. Choose Tools menu > One Step Update.
  2. Depending on how you manage financial institution passwords, you may be prompted to enter your Vault password at this time or to enter individual passwords in the One Step Update dialog.
  3. In the One Step Update Settings dialog, make sure all items are checked and click Update Now.
  4. If new transactions were received from your connection, accept all new transactions into the appropriate registers.

If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.

Step 2: Disconnect Neighbors FCU Accounts in Quicken on or after 8/10/2020

  1. Choose Tools menu > Account List.
  2. Click the Edit button of the account you want to deactivate.
  3. In the Account Details dialog, click on the Online Services
  4. Click Follow the prompts to confirm the deactivation.
  5. Click on the General
  6. Remove the financial institution name and account number. Click OK to close the window.
  7. Repeat steps for each account to be disconnected.

Step 3: Reconnect Accounts to Neighbors FCU NEW on or after 08/19/2020

  1. Choose Tools menu > Account List.
  2. Click the Edit button of the account you want to activate.
  3. In the Account Details dialog, click the Online Services
  4. Click Set up Now.
  5. Use Advanced Setup to activate your account.
  6. Enter Neighbors FCU NEW in the search field, select the name in the list and click Next.
  7. If presented with the Select Connection Method screen, select Express Web Connect.
  8. Enter your User ID and Password. Click Connect.

You may be presented with a security question from Neighbors FCU prior to receiving your accounts.

  1. Ensure you associate the account to the appropriate account already listed in Quicken. You will want to select Link to an existing account and select the matching accounts in the drop-down menu.

Do NOT select Add to Quicken unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken.

  1. After all accounts have been matched, click Next. You will receive confirmation that your accounts have been added.
  2. Click Done or Finish.
Quicken for Windows Upgrade Instructions / Web Connect to Direct Connect

Introduction

As Neighbors FCU completes its online banking upgrade, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each Step as this information is time sensitive.

To complete these instructions, you will need your login credentials for online banking and/or Direct Connect.

Web Connect uses the same User ID and Password as the Neighbors FCU Direct Connect may require registration. Please contact Neighbors FCU to verify your Direct Connect login information.

You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This upgrade should take 15–30 minutes.

Thank you for making these important changes!

Documentation and Procedures

Step 1: Upgrade Preparation

  1. Back up your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up Your Data and follow the instructions.
  2. Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Update Software and follow the instructions.

Step 1: Optional task – Complete a final download before 8/10/2020

  1. Download your Quicken Web Connect file from https://www.neighborsfcu.org/
  2. Click File > File Import > Web Connect File. Locate and select the Web Connect file to import.
  3. Repeat this step for each account (such as checking, savings, credit cards, and brokerage) that you use for online banking or investing.
  4. If new transactions were received from your connection, accept all new transactions into the appropriate registers.

If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.

Step 2: Disconnect Neighbors FCU Accounts in Quicken on or after 8/10/2020

  1. Choose Tools menu > Account List.
  2. Click the Edit button of the account you want to deactivate.
  3. In the Account Details dialog, click on the Online Services
  4. Click Deactivate. Follow the prompts to confirm the deactivation.
  5. Click on the General
  6. Remove the financial institution name and account number. Click OK to close the window.
  7. Repeat steps for each account to be disconnected.

Step 3: Reconnect Accounts to Neighbors FCU NEW on or after 08/12/2020

  1. Choose Tools menu > Account List.
  2. Click the Edit button of the account you want to activate.
  3. In the Account Details dialog, click on the Online Services
  4. Click Set up Now.
  5. Use Advanced Setup to activate your account.
  6. Enter Neighbors FCU NEW in the search field, select the name in the list and click Next.
  7. If presented with the Select Connection Method screen, select Direct Connect.
  8. Type your Direct Connect User ID and Password and click Connect.
  9. Ensure you associate the account to the appropriate account already listed in Quicken. You will want to select Link to an existing account and select the matching accounts in the drop-down menu.

Do NOT select Add to Quicken unless you want to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken.

  1. After all accounts have been matched, click Next. You will receive confirmation that your accounts have been added.

Click Done or Finish.