Coronavirus/COVID-19 readiness
IMPORTANT NOTICE ON BRANCH SERVICES
For the safety of our staff and members, all Neighbors locations will be drive-thru only as of Wednesday, 3/18/2020 at 5 pm. Moving forward, all teller services will still be available at the drive-thru from 8:00 am – 6:00 pm Monday – Friday and 9:00 am – 12:00 pm on Saturday.
New account applications will be accepted online, Loan applications will be taken online and over the phone.
Don’t forget, you can manage all of your current accounts through online banking and our mobile apps available through our app center.
Our call center hours remain unchanged and will accept member service calls at 225-819-2178 from 8:00 am – 5:30 pm Monday through Friday; and 9:00 am – 12:00 pm on Saturday.
Please check here and our social media accounts for any updates.
Neighbors Federal Credit Union is monitoring developments related to the Novel Coronavirus (COVID-19). The credit union will adhere to any recommendations made by the CDC or regulating agencies and continue to implement industry best practices. Neighbors FCU has business continuity policies in place in the event new information becomes available. The safety of our members and staff is always our utmost concern.
We will continue to monitor the situation and act in a manner that prioritizes you, our members and our employees. As a reminder, you can access all your Neighbors FCU accounts remotely:
- Make deposits, transfers, and pay bills with online and mobile banking
- Access your account through the Contact Center at 225-819-2178 or toll-free at 866-819-2178
- ATMs, debit cards and credit cards for payments
Finally, we’ve also noticed that nationwide there has been an increase in fraud related to the COVID-19 virus. Please remember, if we contact you, we will never ask for your Online Banking password, debit pin or card number. If you feel a call is suspicious, hang up and contact us directly.
Emergency Relief Skip-a-Pay
For most closed-end consumer loans
Neighbors is currently offering a 90-day Emergency Relief Skip-a-Pay on loans to help lessen the financial impact of COVID-19.
Mortgage Loan Relief Inquiry
If you’re impacted by COVID-19, we’re here to help. For eligible Mortgage Borrowers, we have a range of hardship programs to help you with your payments. Click the button below to sign up, register, and complete the request for a hardship.
Relief Assistance Loan
Neighbors is currently offering a Relief Assistance Loan up to $3,000 at 5% APR (Annual Percentage Rate). Qualifying members will have no payment for 90 days. Max term of 12 months. Must meet current unsecured guidelines to qualify.
Click the apply button below to submit an application. Choose Personal Loan as your product and select COVID-19 Assistance as your loan purpose. You may also call 225-819-2178 ext 1 to apply by phone.
Annual Meeting Postponed
Out of an abundance of caution, we have made the decision to postpone the 2019 Annual Meeting until later this year. As always, our first priority is to the well-being of our membership and staff. Once we have rescheduled, we will communicate the new date and time to you, our valued members.
In the meantime, you can view the 2019 Annual Report here
Access your accounts, make deposits, transfer funds and more in our Online Banking portal. Follow the link below to sign up today, giving you 24/7 remote access to your accounts.
Access your checking and savings accounts whenever and wherever you need. View your balances, make transfers, pay bills and deposit checks right from your smartphone or tablet.