In an effort to prevent fraud and provide our members with an additional layer of protection, Neighbors is pleased to introduce interactive text alerts as part of our ongoing fraud monitoring. This text alert service allows you to keep tabs on suspicious activity with your debit card instantly. At Neighbors, we want to make sure that using your debit card is always as safe and convenient as possible.
Getting Started and Text Enrollment:
If we have your cell phone number on file, you will receive an initial text message with instructions to verify your enrollment (Starting August 14th). Respond YES to the text message to enroll and If there is suspicious activity, we will send a text alert right away. If you choose not to participate, respond STOP to cancel and you will not be enrolled.
How it Works:
With interactive fraud alerts, if our system detects suspicious activity on your debit card, you will receive a text message with details about the suspected transaction. Simply respond to the text to confirm the transaction.
If you confirm the transaction as fraudulent, you’ll receive another message with a number to call to take further action. If not, you’re all set. The system will mark the transaction as legitimate.