Our Prairieville location is getting a facelift! We are adding ITM’s equipped with our Live Teller system to the drive-thru at this location. The Live Teller system is designed to reduce wait times, speed up transactions and enhance service while preserving the personal touch of a real human. Unlike an ATM, members can complete any transaction with this system that you could with a traditional teller.
A real Neighbors teller will appear on the screen and guide you step by step. The Live Teller system eliminates the need for a deposit slip, withdrawal slip, and that clunky tube! Simply scan your ID, and you’re ready to roll! The system automates the technical aspects of a transaction and allows our tellers to focus on giving you outstanding service and attention.
This system has already been installed at our Perkins and Denham Springs locations. Check out our reaction video after they rolled out at our Perkins drive-thru.
This upgrade will require some time to install, so our drive-thru at our Prairieville branch will close March 12 and will reopen March 26 for normal business hours. For your convenience, we are extending the weekday lobby hours to 8:30 AM-5:30 PM during this time. The lobby will also be open Saturdays from 9 AM to Noon. And on Monday, March 26, the Live Teller system will be ready to go.