Credit Card Conversion

We are pleased to inform you we are issuing you a new Neighbors Visa Credit Card! Your new card will replace your existing credit card and provide you with enhanced cardholder benefits including EMV chip and contactless transaction capability. You’ll also be able to securely and conveniently review your credit card purchases and payment information in the Neighbors FCU Mobile App.

Important Dates

There are several important dates associated with your new Neighbors Visa Credit Card that I would like you to keep in mind:

Monday, September 26, 2022 – Your new card(s) will be mailed. Please allow seven (7) business days for delivery. Your new card(s) can be activated and used on Monday, October 10, 2022. You may continue to use your existing Visa Credit Card until this date.
Thursday, October 6, 2022 – Tuesday, October 11, 2022 – No payments can be made to your Visa Credit Card.
Friday, October 7, 2022 – Access to viewing your current Visa Credit Card online is no longer available.
Sunday, October 9, 2022 – This will be the last day to use your current Visa Credit Card for purchases or recurring charges.
Monday, October 10, 2022 – Your new Neighbors Visa Credit Card is now available for use and must be activated by following the instructions included with your new card.
• Destroy your old Visa Credit Card immediately as it will no longer work.
• Have more than one card for this account? Each card will be mailed separately and must be activated before use.

About Your Statement

Saturday, September 10, 2022, your Visa Credit Card statement will be mailed to your address on file. If you would like E-Statements to resume, you will be able to re-enroll on October 11, 2022, by logging into Neighbors FCU online banking. Please be aware that any E-Statements before October 1, 2022, will no longer be available online. If you would like a copy of your statement before this date, please contact us at 225-819-2178

How to Make a Payment

Pay by Phone – No action is required.
In-Branch – No action required.
Via a Bill Pay Service – Remember to update your account number and payment address when the first statement for your credit card arrives in October.
Via Online Banking – Log into online banking to enroll.
Internal Transfers – No action is required.
Pay by Check – Update your account number and payment address.

Beginning Wednesday, October 5, 2022 payments should be mailed to:
Neighbors FCU
PO BOX 2711
OMAHA, NE 68103-2711

Payments sent to the old mailing address will be forwarded to Neighbors FCU for a limited time only. Failure to change the payment billing address may result in delays in posting your payment.

Frequently Asked Questions

Why am I receiving a new credit card?

Neighbors is changing the credit card processor to better serve your needs. This change requires that a new card be issued.

Will my interest rate change as part of this conversion and card issuance?

No. Your interest rate on your account will not be changing.

Will I have a new PIN number so I can access cash with my new credit card?

You may select your unique PIN by calling the number on the activation label and choosing the correct option.

My existing card does not expire for quite a while; can I continue using my existing card until expiration?

No. Your existing card will not work after 10/09/2022. Instructions will come with your new card to ensure it is ready to use on or after 10/10/2022.

My spouse and I both have Financial Institution Name Visa/Mastercard credit cards, but I only received one card in the mail. Will my spouse be receiving a new card?

Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one billing statement, regardless of the number of cards on the account.

What do I need to do if I have preauthorized or recurring payments that are tied to my existing Financial Institution Name Credit Card?

To ensure there is no interruption with recurring or preauthorized payments (such as monthly utility bills, insurance payments, club dues, etc.) contact the merchant by 10/09/2022 with your new card number and expiration date.

Will I need to send my payment to a new location after the conversion?

The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to Neighbors FCU, P.O. Box 2711, Omaha, NE 68103-2711 after 10/09/2022, to ensure that your payment reaches the processor by your due date. If you pay this bill by check include your payment stub with your check and mail to Neighbors FCU, P.O. Box 2711, Omaha, NE 68103-2711.

I set-up my monthly Credit Card payment as an automatic ACH transfer, payroll deduction, or recurring transfer. Do I have to make any changes?

To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) by 10/09/2022, with your new card number and payment address Neighbors FCU, P.O. Box 2711, Omaha, NE 68103-2711.

Will my previous card history transfer to my new card so that I have access to the information if needed?

Your previous card history will be retained for customer service inquiries only. However, you will not be able to access statements/history online after 10/07/2022, so we recommend you save the statements to your computer or print hard copies, before this date.

Will my rewards points carry over?

Yes. Your rewards points will be carried over to our new credit card provider. You will be able to begin redeeming your points after October 12, 2022.

Will I continue to receive my E-statements?

You will be able to re-enroll on October 10, 2022, by logging into online banking.

Please be aware that any E-Statements before October 7, 2022, will no longer be available online. If you would like a copy of your statement before this date, please contact us at 225-819-2178.