Privacy Policy | Neighbors Federal Credit Union
It has been brought to our attention that several members have received phone calls and text messages appearing to be from Neighbors Federal Credit Union. In these communications, they are asking for sensitive information such as debit card numbers, PIN numbers, online banking information, etc. Neighbors WILL NEVER ask you for this information. These calls and texts are part of a phishing attempt targeting financial institutions. Your information has not been compromised and we have not suffered a security breach of any kind. Please contact us at 225-819-2178 if you have any questions or concerns.

Privacy Policy




Financial companies choose how they share Your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires Us to tell You how We collect, share, and protect Your personal information. Please read this notice carefully to understand what We do.


The types of personal information We collect and share depend on the product or service You have with Us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit score

When You are no longer Our member, We continue to share Your information as described in this notice.


All financial companies need to share customers’ personal information to run their everyday business. In the section below, We list the reasons financial companies can share their customers’ personal information, the reasons Neighbors Federal Credit Union chooses to share; and whether You can limit this sharing.
Reasons We can share Your personal information Does the Credit Union share? Can You limit this sharing?
For Our everyday business purposes – such as to process Your transactions, maintain Your account(s), respond to court orders and legal investigations, or report to credit bureaus YES NO
For Our marketing purposes – to offer Our products and services to You YES WE DON’T SHARE
For joint marketing with other financial companies Yes NO
For Our affiliates’ everyday business purposes – information about Your transactions and experiences NO WE DON’T SHARE
For Our affiliates’ everyday business purposes – information about Your creditworthiness NO WE DON’T SHARE
For nonaffiliates to market to You
Questions Call (866) 819-2178, or go to, or write to Us at P.O. Box 2831, Baton Rouge, LA 70821
What We do
How does Neighbors Federal Credit Union protect my personal information? To protect Your personal information from unauthorized access and use, We use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Neighbors Federal Credit Union collect my personal information? We collect your personal information, for example, when You:

  • Open an¬†account or deposit money
  • Pay Your bills or apply for a loan
  • Use Your credit or debit card

We also collect Your personal information from others, such as credit bureaus, affiliates, or other

Why can’t I limit all sharing? Federal law gives You the right to limit only

  • sharing for affiliates’ everyday business purposes – information about Your creditworthiness
  • affiliates from using Your information to market You
  • sharing for non-affiliates to market You

State laws and individual companies may give You additional rights to limit sharing.

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Neighbors Federal Credit Union has no affiliates
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Neighbors Federal Credit Union does not share with non-affiliates so they can market to you.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to You.

  • Our joint marketing partners include¬†categories of companies, such as financial service providers and insurance companies.