Visit our App Center for information on mobile apps to keep you connected to your finances 24/7.
If you are already enrolled in Online Banking or have downloaded the Mobile Banking app, you may be required to complete a few additional steps upon your first login following the update:
If you have not yet enrolled in Online Banking, click here.
If you have not yet downloaded our Mobile Banking app, select the following link:
No, your User ID will remain the same.
You will use the same password you use today.
Yes, your scheduled bill payments will continue to be made.
No, scheduled transfers will remain the same.
Yes, all bill pay merchants will be in the upgraded system.
Neighbors FCU is upgrading online banking for a more efficient, user-friendly, effective system that keeps up with today’s ever-changing technological banking landscape.
New accounts can take up to 24 hours to appear in Online Banking. If the account has not appeared in 24 hours, please contact member services via the secured message portal or by phone at 225-819-2178.
Your account information is updated in real-time.
Alerts are generated every 15 minutes.
Yes, Neighbors Federal Credit Union offers a variety of ways to transfer money to and from your accounts. Log on to your Mobile or Online Banking account, select Transfer Funds, then click External Accounts. Once you have verified your email address, you may enter your account information for other institutions and start transferring! You can also use Send Money with Zelle® service to make transfers outside of Neighbors. Both options will allow you to transfer your money safely and securely.
No, you will not be able to transfer money to an inactive account in online banking. Please send a secure email via Online Banking, contact member services at 225-819-2178 or visit a branch.
There may be several reasons why you are unable to access your online banking. If you need assistance, please call us at 225-819-2178.
You can view up to 18 months of transaction history.
We have security measures in place that check multiple factors and patterns to determine the person logging in is you. With the upgraded system, you will also be able to view your login activity.
Emails will be answered by the end of the next business day.
You can pay bills, make transfers, receive account alerts, and much more!
We do not have demos at this time. Demos will be available to our members by 9/4/2020.
Neighbors FCU’s online banking supports the latest versions of the following browsers:
Yes, you have the ability to access your business accounts through your personal online banking. To request access to your business accounts, please contact member services at 225-819-2178.
They occur daily (including weekends and holidays) at 5:30 p.m.
Please contact Neighbors Federal Credit Union to perform this request. You can call us at 225-819-2178 or 866-819-2178. You can also send a secure email through online banking.
Your User ID remained the same. If you are having issues logging in, please call us at 225-819-2178 or 866-819-2178.
If Neighbors Online Banking system goes down, it will still attempt to process your payments and scheduled transfers. However, if the payment or transfer is not successful, you will receive an email that it has failed. If you receive an email that your payment or transfer has failed, please log into online banking and initiate a single transfer to cover for the one that failed.
After the upgrade, you will need to ‘re-enroll’ for e-statements. You will be able to access your past e-statements.
After the upgrade, you will need to re-register your credit card on the credit card site. Click the View/Pay link next to your credit card on the Account Summary screen. The credit card site will appear. Enter your Email Address, verify the Expiration Date and Security Code of your credit card, and click Submit. You will be directed to the landing page where you can review your credit card information.
This is a known defect with the application. Please log out of the Neighbors FCU mobile app and then log back in.
In order for a business member to open a new account in online banking, the Tax ID listed must be the Business EIN in our system.
For iOS devices: Open your Settings app. Click Safari. Scroll down to Privacy and Security. Turn off the ‘Cross-Site Tracking’ function.
For MacOS devices: Open the menu on the Safari browser. Select Preferences. Go to the Privacy tab. Turn off the ‘Cross-Site Tracking’ function.
For iOS devices: Open your Settings app. Click Safari. Scroll down to Privacy and Security. Turn off the ‘Cross-Site Tracking’ function.
For MacOS devices: Open the menu on the Safari browser. Select Preferences. Go to the Privacy tab. Turn off the ‘Cross-Site Tracking’ function.
For iOS devices: Open your Settings app. Click Safari. Scroll down to Privacy and Security. Turn off the ‘Cross-Site Tracking’ function.
For MacOS devices: Open the menu on the Safari browser. Select Preferences. Go to the Privacy tab. Turn off the ‘Cross-Site Tracking’ function.
Biometric Devices will show the name of the device that you have registered for Touch or Face ID.
Introduction
As Neighbors FCU completes its online banking upgrade, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.
To complete these instructions, you will need your login credentials for online banking.
Express Web Connect uses the same User ID and Password as Neighbors FCU online banking website.
You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This upgrade should take 15–30 minutes.
Thank you for making these important changes!
Documentation and Procedures
Step 1: Upgrade Preparation
Step 1: Optional task - Complete a final download before 8/10/2020
If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.
Step 2: Disconnect Neighbors FCU Accounts in Quicken on or after 8/10/2020
Step 3: Reconnect Accounts to Neighbors FCU WC on or after 08/19/2020
You may be presented with a security question from Neighbors FCU prior to receiving your accounts.
Do NOT select Add to Quicken unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken.
Introduction
As Neighbors FCU completes its online banking upgrade, you will need to modify your Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each Step as this information is time sensitive.
To complete these instructions, you will need your login credentials for online banking and/or Direct Connect.
Web Connect uses the same User ID and Password as the Neighbors FCU website. Direct Connect may require registration. Please contact Neighbors FCU to verify your Direct Connect login information.
You should perform the following instructions exactly as described and in the order presented. If you do not, your online banking connectivity may stop functioning properly. This upgrade should take 15–30 minutes.
Thank you for making these important changes!
Documentation and Procedures
Step 1: Upgrade Preparation
Step 1: Optional task – Complete a final download before 8/10/2020
If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.
Step 2: Disconnect Neighbors FCU Accounts in Quicken on or after 8/10/2020
Step 3: Reconnect Accounts to Neighbors FCU DC on or after 08/12/2020
Do NOT select Add to Quicken unless you want to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken.
Click Done or Finish.
Mint.com data is stored on Intuit cloud servers. Data is updated with every change and cannot restore data to a previous point in time.
For a successful account update, do not login into Mint.com until 5 business days after 8/12/2020.
During this time, the Mint.com server will automatically make the system conversion for your activated accounts. If you login into Mint.com during this time, you may see duplicate accounts or an error displayed. Please do not attempt to change the status or make any changes in Mint.com during this time. After 5 business days, the accounts should reconcile showing your transaction history available.
In the event that your accounts do not display current transactions after 5 business days, you may log back into Mint.com and click refresh to update the account. After the download completes, click the Transactions tab to view up to 90 days of transaction history.
Thank you for your patience during these changes!
When you owe your bestie $$ for the tickets to the music festy. Relax, you’ve got Zelle.