Neighbors Federal Credit Union: A 70-year legacy of service and supporting education

After 70 years of good service and fair rates, Neighbors Federal Credit Union is still the same homegrown business—just with the latest technology to make financial decisions even easier for customers.

“We are really focused on making sure we leverage technology and emerging technology where it makes sense to continue to deliver outstanding service for our members,” says President and CEO Steve Webb.

Historically, Neighbors was the first institution in the marketplace to become fully automated with integrated teller machines in 2017. Last year, they implemented a test of a new AI-powered chatbot to serve as an internal language model and help employees answer questions. The product is expected to fully roll out during the first quarter of 2024.

“Our philosophy and strategy is how do we create this nice marriage between the utilization of technology—but when you come to visit us, you get a warm, personal experience,” says Webb.

Customers who walk in the front door of any of Neighbors’ 11 branches are greeted face to face by an employee, along with Community Coffee Monday through Friday.

Technological services—from the integrated teller machines to touchscreen displays and cash recyclers, are always present—but “you’re getting that Baton Rouge hospitality feeling when you walk in the branch,” adds Webb.