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Disclosures
Get the full details on contests, fees and more.
If you have any questions about the information published here, please contact us.
Visa Account Updater
Card numbers can change for many reasons such as card expirations, lost or stolen cards, upgrades or conversions. We can help you stay in front of these changes by preventing interruption of services due to non-payment.
Our Visa Account Updater (VAU) service protects your relationship with other merchants by quickly and easily updating your payment account information.
This service only applies to recurring transactions set up with a merchant. For the update to occur, the merchant must participate in receiving updates within the Visa account updater program.
To opt out of this service, please visit a branch location or call our Member Contact Center at 225-819-2178 (Toll Free 866-819-2178), Monday – Friday, 8:30 am – 5:30 pm.
Emergency Capital Investment Program Excessive or Luxury Expenditures Policy
“Excessive or luxury expenditures” means excessive expenditures on any of the following to the extent not reasonable or appropriate expenditures for business development, staff development, proper performance incentives, or other similar reasonable measures conducted in the ordinary course of the Credit Union’s business operations:
- Entertainment or events. This category includes fees, dues, ticket costs related to social, athletic, artistic, dining clubs, activities, celebrations, other events,and similar expenditures. Expenditures for charitable contributions and events are not prohibited under this policy. Entertainment or events expenditures in an amount less than $10,000 per instance, and $100,000, on an annual aggregate basis per individual, are exempt from this policy.
- Office and facility renovations. This category includes costs and allowances for office renovation, including furniture, art, office personalization, interior finishings, design and decoration, and similar expenditures. Office and facility renovation expenditures of less than $10,000 per instance, and $50,000 on an annual aggregate per individual basis, are exempt from this policy.
- Aviation or other transportation services. This category includes charter fees, tickets, slip or docking fees, vehicle installment payments, reservations,travel agent expenses, and similar expenditures associated with transportation services (e.g., airlines, trains, rental cars, or vans). Mileage reimbursable according to current Internal Revenue Service mileage rates is exempt from this policy. Transportation services in an amount less than $5,000 per instance,and $25,000 on an annual aggregate basis per individual, are exempt from this policy. The principal executive officer may establish or delegate to an appropriate executive officer the authority to develop processes for reimbursing reasonable travel expenditures, which methods must be reviewed by Executive Management no less frequently than annually.
- Tax gross-ups. This category includes any reimbursement of taxes owed concerning any compensation. This category does not apply to tax equalization agreements for employees subject to taxation from non-U.S. Jurisdiction. This will not include current or future executive benefits related to retirement using split-dollar and life insurance plans.
- Other similar items, activities, or events for which Neighbors FCU may reasonably anticipate incurring expenses or reimbursing an employee for incurring expenses. Expenditures related to other items not listed in the proceeding categories are exempt from this policy in an amount less than $5,000 per instance. All expenditures permitted under this policy may not exceed $25,000 on an annual aggregate per individual.
To avoid doubt, reasonable capital investments in technology, equipment, and similar items that expand the long-term capability of an ECIP recipient to provide products and services to its customers and community are not excessive or luxury expenditures.
The principal executive officer may establish or delegate to an appropriate executive officer the authority to develop processes for evaluating and approving expenditures in the preceding categories that are not luxury or excessive expenditures and are not otherwise exempt from this policy. Executive Management must review these processes no less than annually, and any additional threshold expenditure amounts per item, activity, or event, or a threshold expenditure amount per employee receiving the item or participating in the activity or event under this policy. Such approvals must be reported to the Board of Directors inappropriate summary form no less frequently than annually.
Schedule of Fees and Charges
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Privacy Policy
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Visa Disclosure Agreement
Please read/download the Neighbors Visa Credit Card disclosures.
Neighbors Federal Credit Union is a full-service financial institution with branches serving the Southeast Louisiana parishes of Ascension, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, West Baton Rouge and West Feliciana.